JustMarkets offers various payment options for our clients, withdrawals are an important part of your trading journey. This article will help you to understand the withdrawal process better and how to resolve any issues.
Before proceeding with your withdrawal request, it's essential to understand the potential reasons why a withdrawal may be canceled.
The cancellation reason can be found in the Transaction History section, click ‘Details’ to find more information on your withdrawal request.
Here are some common scenarios of withdrawal cancellation.
| Rejection reason | User action required |
|---|---|
|
Please verify your account before completing a withdrawal using this Payment method. Currently, you may withdraw via “Payment Method” |
This means that you have not completed your verification process and the withdrawal options are limited for you. In order to unlock the selected payment option, you are required to verify both your ID and Residence. Check our article: “How to get verified at JustMarkets?” to find out more on how to proceed with the verification. |
|
Due to the funding method used, you are not eligible to make a withdrawal with this Payment method. Please withdraw via “Payment Method” |
According to the AML Policy, you cannot withdraw the funds via the selected method. You should use the method recommended in the message in order to withdraw your funds. The method is shown to you based on the deposit methods you have used. By using this method you will follow the AML Policy. |
| Due to the funding method used, you are not eligible to make a withdrawal with this method. You may withdraw funds using other payment methods that have been used for deposits. |
According to the AML Policy, you cannot withdraw the funds via the selected method. You should select the payment method that you have used for deposits. Such payment method will be marked as recommended on the withdrawal page |
| This payment account has not been used for deposits. Please use payment details you used for a deposit or contact Support with proofs of account ownership. |
You are trying to use the withdrawal method that you have never used before. For some payment methods you are required to provide proof of account ownership at least once. In order to confirm that you are the owner of the bank account/e-wallet, please provide us with the following documents.
Please, send such proof to finance@justmarkets.com |
| Please use “Payment method” to withdraw “Withdrawal amount”, as you made an initial deposit. |
According to the AML Policy, you should withdraw the deposited amount via the same method. You should change the withdrawal amount to be equal to the amount of your previous deposits. |
| Please create a withdrawal in USD Currency to complete your request. |
The withdrawals of profit via this payment method is available only in USD currency. You should select USD currency or use any alternative available payment method in USD. |
| Something went wrong. Please contact a support. |
There was an unexpected error. You should contact the Customer Support department and inform them of the problem with the withdrawal. Follow guidance from the Customer Support agent. |
There are four possible withdrawal statuses:
- Pending: This status indicates that your withdrawal request has been created, and our teams are currently processing it.
- Processed: JustMarkets has successfully processed your withdrawal request, and the funds have been sent to the payment system.
- Completed: The withdrawal has been processed on the payment system's side. Please note that this status doesn't guarantee that the funds have reached your payment account yet, as each payment system has its own transaction time.
- Canceled: Unfortunately, the withdrawal was not successful. You can click on "Details" to view the manager's comment and understand the reason for the cancellation.
Note: As soon as your withdrawal is completed, we'll notify you via email. Therefore, there's no need to continuously refresh the Transaction History page to check for updates.
How to deal with withdrawal delays:
- Check Time Frame: Ensure that the withdrawal time frame has passed. Our clients' withdrawal requests are processed within a short period of time, 24/7 by the Finance Department. The maximum processing time is up to two bank days.
- Provide Account Statement: If the withdrawal is still delayed, send a statement of your payment account to finance@justmarkets.com. The statement should include your full name, account or bank number, and transactions from payment completion to the current date. In case you are sending a screenshot from your online banking, it must clearly display the page URL. Remember that the Personal Area screenshots cannot serve as proof of delayed withdrawals.
Note: Please refrain from sending repeated requests; our team is actively addressing the issue.