Experiencing errors can be frustrating, especially when you are about to start trading. No Connection error typically indicates an issue with your connection to the trading server. Here, we'll provide step-by-step solutions to help you get back online.
Reasons for the No Connection Error
- Internet Connection Issues: Your internet connection might be unstable.
- Incorrect Account Details: You may have entered an incorrect account number or password.
- Inactive Trading Account: Your trading account might not be active.
- Incorrect Server Selection: You might have selected the wrong server name.
Solutions to Fix the No Connection Error
-
Check Your Internet Connection:
- Ensure that your device is connected to the internet.
- Test your internet connection by visiting a few websites or running a speed test.
- Be sure that you are using a stable WiFi connection, or alternatively, use cable internet on your computer.
-
Verify Account Number and Password:
- Double-check that you have entered the correct account number and password.
- If you need clarification on your account details, refer to the article.
-
Confirm Account Status:
- Log into your Personal Area and navigate to My Accounts to ensure your trading account is active.
-
Select the Correct Server Name:
- Ensure you use the correct server name associated with your trading account.
- For guidance on selecting the correct server name, refer to the article.
-
Properly Re Login on Desktop MT4/5:
- Open your desktop MetaTrader 4 or MetaTrader 5.
- Click on "File" in the menu.
- Select "Open an Account."
- Find the broker by the name Just Global Markets Ltd.
- Select the required server name.
- Log in using your trading account number and password.
By following these steps, you should be able to resolve the No Connection error and reconnect to the trading server. If the issue continues, please contact our support team.