Sometimes, you might experience errors during deposits or withdrawals. Here, we summarize steps to resolve these issues efficiently.
A system error has occurred
If you see a system error with a message like this, please follow these steps:
- Contact Support: Reach out to our support team via chat.
- Provide Information to support:
- Deposit/Withdrawal Method Used: Specify the method you were using.
- Error Code: Mention the error code displayed (e.g., 1290326d).
- Steps Leading to the Error: Describe what actions you took before the Error occurred.
- Screenshot: Attach a screenshot of the page displaying the Error.
Hmmm, something went wrong
If you see this message during a deposit or withdrawal attempt, here's what you need to do:
- Contact Support: Reach out to our support team via chat.
- Provide Information:
- Deposit/Withdrawal Method Used: Specify the method you were using.
- Steps Leading to the Error: Describe what actions you took before the Error occurred.
- Screenshot: Include a screenshot of the page showing the Error, especially the QR code.
After all information is provided to one of our Customer Support agents, the technical team will check the technical issue and resolve it as soon as possible.
Additional Resources
For further assistance, you might find the following articles helpful: