MetaTrader is a popular trading platform, but users may encounter various errors. Here's a list of common MetaTrader errors, their causes, and how to resolve them.
Common Error
- Causes: Slow internet connection, no connection.
- Solutions:
- Close the platform and restart your computer.
- Check your internet connection; turn off/restart your router, then turn it on after a minute.
- Disable antivirus software or internet security programs.
- Try logging into your MT4 using another computer to determine if it's a connection or computer problem.
- Ensure you've selected the correct server at the login window.
- Click the connection bars in the bottom right corner of the platform, choose Rescan Servers, then close and reopen MT4.
No Connection
- Causes: Bad internet connection, wrong account data (number and password), account moved to archive/nonexistent account.
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Solutions:
- Check your internet connection.
- Verify that you’ve entered the correct account number and password.
- Ensure your trading account is active (check in the Personal Area).
- Verify you've chosen the correct server.
- Reinstall the MT4 terminal.
Invalid Account (Authorization Failed)
- Causes: Wrong account data (number and password), account moved to archive/nonexistent account.
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Solutions:
- Verify you've entered the correct account number and password (password of live/demo account can be changed).
- Ensure your trading/demo account is active (check in the Personal Area).
- Verify you've chosen the correct server.
- Reinstall the MT4 terminal.
Not Responding (for EAs)
- Causes: Attached Indicators or Expert Advisors with unlimited history look back, multiple charts open.
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Solutions:
- Limit the history lookback period for Indicators and Expert Advisors.
- Reduce the number of open charts.
Trade Is Disabled (Trading Is Prohibited)
- Causes: Instrument is not available for trading, minimum deposit required, incorrect trading pair, trading rights not granted, account restrictions.
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Solutions:
- Ensure the instrument is available for trading, see Trading Hours.
- Check if your account meets the minimum deposit requirement.
- Verify you're trading the correct pair with the suffix (.c, .m, .s, .ecn).
- Contact support to check for any account restrictions or expirations.
Off Quotes
- Causes: No quotes from the broker, trying to close a position already closed on another device.
- Solutions:
- Refresh data using the Refresh Rates function.
- Retry the action after a short delay.
Waiting for Update
- Causes: The chart is trying to pull in data for the first time.
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Solutions:
- Ensure you’re connected to the internet.
- Right-click on the chart and click "Refresh."
- Drag the currency pair from the Market Watch panel to the chart screen.
- Restart MetaTrader 4.
Not Enough Money
- Causes: Lot size too big, leverage too small, High Margin Requirements (HMR).
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Solutions:
- Calculate the margin per order and ensure sufficient funds.
- Consider making a deposit to increase your balance.
- Increase the leverage (increasing leverage contains high risks of losing assets during trading.).
Cannot Find a New Server
- Solutions: Click "File" > "Open an account" and search for Just Global Markets Ltd to rescan and find all servers.
Virus Detected While Downloading MT from Website
- Causes: False positives from antivirus software (commonly Kaspersky).
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Solutions:
- Use a different antivirus program or disable it.
Files from JustMarkets’ website are official and duly checked for all kind of possible viruses and JustMarkets assures that they are totally safe for clients’ devices.
Problem with Proxy Servers
- Causes: Device protected with a proxy server, firewall blocking installation, app installed in the System folder, obsolete MetaTrader build.
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Solutions:
- Obtain the proxy server address from your system administrator or ISP.
- Disable Firewall or antivirus during installation.
- Install the app in a different folder.
- Update MetaTrader to the latest version.
Steps to Check and Adjust Proxy Settings
For Google Chrome:
- Go to Settings (chrome://settings/), click “Show advanced settings,” then “Change proxy settings,” and adjust as needed.
For Mozilla Firefox/Internet Explorer:
- Go to Settings, select the Advanced tab, click “Network,” and adjust the proxy settings.
By addressing these common errors, you can ensure a smoother trading experience on MetaTrader. For any persistent issues, please contact JustMarkets support for further assistance.