This article will help you to understand the verification process and figure out how to proceed with completing your registration with JustMarkets. Here's a complete guide on how to get verified.
Full verification is required to unlock full access to all the services and products on our trading platform.
First step of verification is confirming your Email address. After your Personal is registered email verification will allow you to access Deposit, Withdrawal page and start your first trade. Simply, go to Settings to proceed with verifying your email address. Check that everything is correct and click "Get started now". A code will be sent to your email address, enter the code in the field provided to verify it.
Next, you are required to fill in your Personal information such as your first name, last name, date of birth etc. Please, ensure that all information is correct before continuing.
Pass the Profile information questionnaire and provide details on the specified questions. This will allow us to understand your goals, trading expertise and set up our services to your needs. Once complete, confirm all information is correct by checking the box and clicking "Continue."
That's it! You will now see the “All set” screen, confirming you can deposit up to $2,000. If you want to increase your limits or to complete the whole process, click “Complete verification” to proceed to the next steps.
Identity and Residence verification is an important step for finishing the verification procedure. You can find more information in the following articles:
Note: Identity and Residence verification is processed manually by the Verification Team 24/7 and can take up to 1 working day to complete.
We have strict requirements for the documents used to verify clients:
- Documents must not be blurry. All contents must be clear, with all four corners visible.
- We accept color scan copies in various formats, including jpg, pdf, jpeg, png, gif, tif, and tiff, with a maximum file size of 10 MB and no more than 2 files at a time.
- The full list of acceptable documents is shown in the selection list during the upload process. Please make sure to select the correct document type before submitting.
JustMarkets processes all verification requests and according to the KYC policies, the document can be rejected. In order to check the rejection reason, login to your Personal Area and go to the Verification Page. You will see the verification status, together with the list of verification requests. Each request will contain the comment with the explanation from the Verification team.
Here are some possible verification rejections:
| Reason | User action required |
|---|---|
| Document not verified. Please make sure the identity document includes your full name, photo, and date of birth, and is valid for more than one month before the expiry date. |
Your ID document does not contain all details such as:
Ensure that all details are included in your ID document and clearly visible. Alternatively upload another document that will fulfill the indicated conditions. |
| Document not verified. To finalize the identity verification process, kindly provide a selfie holding your identity document, ensuring that both yourself and the document are clearly visible. | In order to complete your ID verification, you have to upload a selfie with the ID. It is required to verify that you are the genuine owner of the ID document, it will help to avoid any misuse of the documents. |
| Document not verified. Your full name is not indicated in the document. Please make sure the identity document includes your full name, photo, and date of birth, and is valid for more than one month before the expiry date. |
The uploaded ID document does not include your full name on it. Upload the ID document that fulfils the following requirements, it should have:
|
| Document not verified. Regrettably, our services cannot be provided to individuals who have not attained the age of 18. Your account will be blocked. |
According to the data indicated on your ID document, we figured out that you have not reached the age of 18. According to the Client Agreement, JustMarkets does not provide services to underage clients. Your Personal Area will be blocked, you cannot use our services. |
| Document not verified. The document has expired. Please submit another identity document that is valid for more than one month before the expiry date. The document must include your full name, photo, and date of birth. |
You have submitted an expired document, the ID should be valid for more than one month before the expiry date. Please, update your ID document and submit another one that will fulfill the requirements. |
| Document not verified. You have sent a black and white copy of the document. Please submit a color photo of your ID. |
The uploaded document is black and white. Upload another picture of your document. Please, note that it should be a color photo of your ID. |
| Document not verified. The front/back side of your ID is cut off. Please submit the front/back side of your ID in full size, where we can clearly see all corners and edges of the document. |
The picture of your ID document is not full, some part of the document is cut and not visible. Please, make sure that your document is clearly seen in full. The picture should include all corners and edges of the submitted document. |
| The request to change the profile information has not been approved. It can be processed after completing identity verification. Please ensure that the identity verification step is completed first. |
You have tried to change your personal information in PA without verifying your identity. You should upload and verify your ID document. Once the ID is verified, resubmit your request to change the profile information. |
| Document not verified. This type of document could not be verified. To complete identity verification, please submit an alternative identity document. |
The document type that you have submitted cannot be accepted for the ID verification while it does not comply with the KYC policy. You should submit another document type. |
| Document not verified. Please submit the utility bill or bank statement document containing your full name and address, issued within the last 6 months. |
You have submitted the wrong document or the document does not include any details of your residence. Submit the residence document, it can be a utility bill or bank statement. It should include:
|
| Document not verified. Please make sure the proof of address document contains your full name and address and has been issued within the last 6 months. |
Your residence document does not contain all details such as:
Ensure that all details are included in your residence document and clearly visible. Alternatively upload another document that will fulfill the indicated conditions. |
| Document not verified. Your proof of residence document is secured with a password. Unfortunately, we cannot open this file. Please submit another document. |
You have uploaded the document that is protected with a password. Follow the next steps to unlock a PDF using browser:
|
| Document not verified. Handwritten documents only with an ink stamp are accepted. Please make sure the proof of address document contains your full name and address and has been issued within the last 6 months. |
You have submitted a handwritten document but there is no ink stamp on it. According to KYC policy, JustMarkets can accept handwritten documents only with ink stamps that verifies the authenticity of the document. You should upload another residence document, it can be a utility bill or bank statement. It should include:
|
| Document not verified. The name in the document does not match the name indicated in the profile. Please make sure the document contains your full name and address and has been issued within the last 6 months. |
You have submitted the document that was issued not on your name. The residence document should include your own full name that you have indicated during the verification on JustMarkets website. You should upload another residence document issued on your name, it can be a utility bill or bank statement. It should include:
|
| Document not verified. Checks, receipts, or cash deposit forms are not accepted for address verification. Please submit the utility bill or bank statement document containing your full name and address, issued within the last 6 months. |
You have uploaded a check, receipt or cash deposit form. Such document cannot be used as a valid proof of residence You should upload another residence document, it can be a utility bill or bank statement. It should include:
|
| Document not verified. To complete proof of residence verification, please submit an alternative document. Please make sure the proof of address document contains your full name and address and has been issued within the last 6 months. |
Your document was not accepted for the residence verification due to KYC policy. You should upload another residence document, it can be a utility bill or bank statement. It should include:
|
| Document not verified. The document has been rejected due to its bad condition or the low quality of the attached photo. Please submit identity in better quality. |
The quality of your photo does not allow us to see all the details clearly. Please, try to make another photo in a better quality using the same or another camera. |
| Document not verified. Printed copies of identity documents are not accepted. Please submit photographs of the original documents instead. |
The document that you have submitted is a printed copy of the document. JustMarkets can accept only original documents for the verification. You should make a color picture of the original document and reupload it in your Personal Area. |
| Document not verified. The document appears blurred, making it difficult to clearly see certain details of your personal information. Please submit a high-resolution photo of the original document. |
The picture of the document is blurred, it is not possible to see all details clearly. Please, try to make another high-resolution photo in a better quality. |
| Document not verified. Please submit a new photo of the document without any watermarks or flash obstructing your data. Ensure that all data is clearly visible. |
The picture of your document includes watermarks or flash from your camera closes the part of the document with the important data. Make sure that no watermarks are included in your picture and the document is clearly visible. |