Encountering issues with deposit requests can be frustrating, but JustMarkets is here to guide you through resolving these cases effectively. Below are some troubleshooting steps you can take to manage typical deposit-related problems.
Deposit Issues
- Log out of your Personal Area space.
- Delete all cache and cookies/ search history in your browser.
- Log in and try to deposit again in 1 hour.
Note: Do not refresh the deposit page because the operation may still be processing.
Payment via Bank Card Failure:
- Check your online transaction limits and ensure sufficient balance on your bank card.
- Verify that the card details (card number, expiration date, full card name, CVV/CVC code) are entered correctly.
- During the 3D Secure check, ensure that the one-time password sent by your bank is entered accurately.
Mobile Payment Methods:
For deposits via mobile methods (e.g., AirtelTigo, Airtel, Mpesa, MTN, Tigo, Vodafone), ensure that the phone number in your Personal Area is valid and matches the selected provider. Your phone number can be changed here, remember to attach a document confirming your identity for any changes.
Note: Avoid multiple requests for pin codes within a short timeframe. If you encounter an error due to exceeding the maximum pin-code requests, wait for an hour before trying again.
If the issue continues, consider using another payment method to make your deposit.
Following these steps, you can efficiently handle deposit-related issues and resume your trading activities on JustMarkets without further delay. Should you require further assistance, don't hesitate to reach out to our customer support team for personalized help and guidance.