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How to submit and track your request in the Support Hub

The Support Hub is the place in your Personal Area where you can contact the JustMarkets support team by submitting a request. You can also use it to view your active tickets and track their current status.

You can access the Support Hub from the left-side menu in your Personal Area.

Create a support ticket

To submit a new request:

  1. Open the Support Hub from the left-side menu in your Personal Area.

  2. Click Create a new ticket.

  3. Select the category that best matches your issue.

  4. Choose the specific reason for your request.

  5. Fill in the support request form. Describe your issue in detail and attach any supporting files if needed.

  6. Click Continue.

Choose the right category

Choosing the right category helps your request reach the relevant support team faster.

Payments

Choose Payments if your request relates to:

  • Deposit or withdrawal issues

  • Internal transfer problems

  • Non-supported tokens or blockchains

Trading

Choose Trading for issues related to:

  • MT4/MT5 connectivity

  • Order execution

  • Incorrect charges

  • Stop out

  • Pricing

  • Incorrect swap calculation or deduction

General

Choose General for:

  • Email management

  • Technical website issues

  • Technical issues with mobile applications

  • Other technical problems

Verification

Choose Verification for:

  • Verification issues

  • Technical issues with documents

  • Other verification issues

Partnerships

Choose Partnerships for:

  • IB Partnership and inquiries

  • Partnership rewards

  • Client not under partner

  • Other partnership issues

What if my issue is not listed?

If you cannot find the exact reason for your request, select Other within the relevant category.

Describe the issue in as much detail as possible in the description field. This will help our support team understand your request and process it correctly.

What information should I include?

The more relevant information you provide, the easier it is for our support team to investigate your request.

When describing your issue, include details such as:

  • What happened

  • When the issue occurred

  • Any relevant transaction, trading, or account details

  • Any error messages you received

  • Steps you already took to resolve the issue

You can also attach supporting files when relevant, including:

  • Screenshots

  • Payment slips

  • Bank statements

  • Other documents related to your request

Make sure that the information and files you provide are relevant to the issue you are reporting.

Track your request

After you create a ticket, it will appear in the My tickets table in the Support Hub.

There, you can:

  • View your submitted requests

  • Check the current status of each ticket

  • Track the progress of your request

Communication related to your ticket will be sent to the email address registered with your JustMarkets account, so make sure to check your inbox for updates from the support team.

Need help? Start with the Support Hub

The Support Hub gives you one place to submit support requests and follow their progress.

Choose the category and reason that best match your issue, provide as much relevant information as possible, and attach supporting documents when necessary. A clear and detailed request helps the support team understand your issue and work toward a resolution more efficiently.

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