If you need help with your trading account, you can file a complaint to get a solution. Here are the instructions on how to file a complaint correctly according to the Client Agreement 9.4.3.
How to submit a complaint via Support Hub
Log into your JustMarkets account and go to Support hub in the left-side menu, then select Trading.
Choose the category and specific reason that best matches your issue.
Fill in the request form:
Account: select the trading account associated with the issue.
Position / order number: enter the ticket number of the order in question (digits only).
Incident date: specify when the problem occurred.
Please describe your issue: write a detailed description of the problem (minimum 5 characters).
Upload: attach screenshots or other supporting files (PNG, JPG, BMP, GIF, PDF, MP4, MPEG-4, MOV, AVI, WMV, WebM, FLV; max. 10 MB).
Click Continue to submit your request.
Once we receive your complaint, it may take up to 5 business days to review the case.