At JustMarkets, we understand the importance of seamless transactions and strive to provide you with a smooth deposit experience. You can deposit funds into your trading account anytime, 24/7, to ensure you're always ready to trade when the opportunity arises.
If your deposit is delayed, follow the steps below.
Check the processing time
Before taking any further steps, we recommend checking the processing time for deposits and withdrawals. Knowing the typical processing time can help set expectations regarding when your funds should be reflected in your account.
To check the payment processing time, log in to your Personal Area and go to the deposit or withdrawal page. Each payment method shows its average processing time, which is the time it usually takes for funds to be credited.
Submit a request via Support Hub
Go to Transaction History.
Click 'Details' next to the deposit request.
Click 'Get Support' button.
Select the type of the issue that you have.
Upload supporting documents (see the list below).
Supporting documents by deposit type
For Bank Deposits: Gather proof of the deposit transaction, such as a bank statement or a screenshot from your online banking. Ensure that your full name and bank account number are visible in the documentation.
For Mobile Money Deposits: Provide a screenshot of your deposit's SMS confirmation, showing all transaction details clearly.
For Crypto Deposits: Provide both of the following:
A screenshot that shows the Tx (transaction) hash and the full address of the wallet to which the transaction was sent.
A link to the transaction in a blockchain explorer (for example, blockchain.com). It should be a link from your explorer (network). You can contact your crypto provider for assistance in obtaining the link.
Note: If you cancel the pending deposit request for which you were already charged, the funds will not be automatically returned to your payment account. Therefore, we strongly advise not to cancel the request. Its status will be updated to "Completed" once we receive the funds from the payment system.
Examples of deposit proof
What happens next
Our Finance Department will promptly investigate the status of your deposit and work to resolve any issues. You can expect a response from us via email within one working day. We're dedicated to ensuring your trading experience with JustMarkets is as smooth and hassle-free as possible.